Problem Reporting Database System

Last spring we introduced the PPS teaching staff to our interactive online problem reporting database. Teachers now have the opportunity to report computer problems and to check the updated status of their problem (reported, in progress, fixed, other) at any time. This system provides a constant communication link to "customers", detailed data for problem tracking and analysis, and the facility for all CTS members to assist each other easily. We have developed a similar system for building and CO administrators for implementation in February,

Since the database was put online, over 1600 problems have been reported.